FAQs from Acuity Pro Support

For your convenience, we have included some answers to the questions we are asked most frequently. If you have a question about anything not answered below, feel free to contact us.

System Requirements FAQs from Acuity Pro Support

Acuity Pro’s visual acuity chart software requires a computer with Windows 10 or 11; a minimum of 8 GB of RAM; a hard drive with 1.5 GB of available space; one free USB port; a sound card; a video card capable of 1024 x 768 resolution or higher (1920 x 1080 recommended) and a 20″ or larger VESA mount capable monitor with speakers.

If you require a video cable longer than 10 feet, purchase the highest quality ‘no signal loss’ cable you can find. The monitor and computer video ports must be compatible (i.e., if the computer has an HDMI port, the monitor will need an HDMI port). Video port adapters are discouraged, as we have had mixed success with them. 

Technical Acuity Pro Support FAQs

The 2010 study “Effect of age using Lea Symbols or HOTV for preschool vision screening” concluded, “most children (>95%) completed both tests, with no statistically significant differences.” Ref: Cyert, L. et al. Effect of age using Lea Symbols or HOTV for preschool vision screening. Optometry and Vision Science 2010 Feb; 87(2): 87-95.

Acuity Pro Support Remote FAQs

For Acuity Pro Ten, click here: Acuity Pro Remote Troubleshooting Guide. For Acuity Pro version 7 – 9, click here: Acuity Pro V7-9 Troubleshooting Guide. If you are still unable to resolve the problem, contact us at 580.243.1301 or info@acuitypro.com.

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Acuity Pro Support

For questions about visual acuity charts or our digital acuity systems, comments, or technical support:

Acuity pro support specialist using digital acuity systems on a computer.
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