For your convenience, we have included some answers to the questions we are asked most frequently. If you have a question about anything not answered below, feel free to contact us.
System Requirements FAQs
Acuity Pro’s visual acuity chart software requires a computer with Windows OS 8.1, 10, or 11; a minimum of 4 GB of RAM; a hard drive with 1.5 GB of available space; one free USB port; a sound card; and a video card capable of 1024 x 768 resolution or higher (1920 x 1080 recommended). We recommend a 20″ or larger VESA mount capable monitor with speakers. If you require a video cable longer than 6 to 10 feet, purchase the highest quality ‘no signal loss’ cable you can find. The monitor and computer video ports must be compatible (i.e., if the computer has an HDMI port, the monitor will need an HDMI port). Video port adapters are discouraged, as we have had limited success with them. If the computer supports HiDPI (e.g., 4k), all monitors must be set to the same scale setting. Different scale settings in multi-monitor environments are not currently supported. Note: An upcoming update contains a bug fix for the scale setting issue.
Technical Support FAQs
The 2010 study “Effect of age using Lea Symbols or HOTV for preschool vision screening” concluded, “most children (>95%) completed both tests, with no statistically significant differences.” Ref: Cyert, L. et al. Effect of age using Lea Symbols or HOTV for preschool vision screening. Optometry and Vision Science 2010 Feb; 87(2): 87-95.
Acuity Pro Remote FAQs
For Acuity Pro Ten, click here: Acuity Pro Remote Troubleshooting Guide. For Acuity Pro version 7 – 9, click here: Acuity Pro V7-9 Troubleshooting Guide. If you are still unable to resolve the problem, contact us at 580.243.1301 or firstname.lastname@example.org.