Refund and Returns Policy

Thanks for shopping with Acuity Pro!

If you are not satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, the item must be in the same condition received and in the original packaging.

The item needs to be returned with the receipt or proof of purchase.

Refunds

Once the item is received, it will be inspected, and you will be notified of the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). Credit card refunds generally appear on your statement within 7 days, depending on the card issuer’s policies.

Shipping

You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have questions on how to return your item, contact us. We are available by telephone, (580) 243-1301, Monday – Friday between the hours of 8:00 am and 5:00 pm US Central Time. You can also reach us by email at in**@*******ro.com.