Refund and Returns Policy

Thanks for shopping with Acuity Pro! If you’re not satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days from the date you received your item to request a return.
To be eligible, the item must be:

• In the same condition you received it
• In the original packaging
• Returned with a receipt or proof of purchase

We accept returns for both defective and non-defective items.

Please note: we do not offer exchanges. To replace or upgrade an item, please return it for a refund and place a new order.

Refunds

Once your return is received and inspected, we’ll notify you of the status.
If approved, your refund will be processed to your original method of payment.
Please allow up to 7 business days for the refund to appear, depending on your card issuer.

Shipping

• Customers are responsible for return shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of the original shipping (if applicable) will be deducted.

How to Return

To initiate a return or if you have questions, contact us:
📞 (580) 243-1301 — Monday to Friday, 8:00 am to 5:00 pm US Central Time
📧 info@acuitypro.com

Exchanges

Please note: we do not offer exchanges. To replace or upgrade an item, please return it for a refund (per our policy), then place a new order.

Shipping

You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have questions on how to return your item, contact us. We are available by telephone, (580) 243-1301, Monday – Friday between the hours of 8:00 am and 5:00 pm US Central Time. You can also reach us by email at info@acuitypro.com.